customer care: SREI Sahaj E-Village Limited

customer care

treating our customers fairly

SREI Sahaj E-Village Limited aims to treat its customers fairly by managing client expectations: agreeing to realistic delivery timelines, regular communication and adhering to the Business principles below.

1. Integrity
A firm must conduct its business with integrity.

2. Skill, care & diligence
A firm must conduct its business with due skill, care and diligence.

3. Managment & control
A firm must take reasonable care to organise and control its affairs responsibly and effectively, with adequate risk managment systems.

4. Financial prudence
A firm must maintain adequate financial resources.

5. Market conduct
A firm must observe proper standards to market conduct.

6. Customers' interests
A firm must pay due regard to the interests of its customers and treat them fairly.

7. Communication with clients
A firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading.

8. Conflicts of interest
A firm must manage conflicts of interest fairly, both between itself and its customers and between a customer and another client.

9. Customers' relationships of trust
A firm must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who is entitled to rely upon its judgment.

10. Clients' assets
A firm must arrange adequate protection for clients' assets when it is responsible for them.

11. Relations with regulators
A firm must deal with its regulators in an open and co-operative way, and must disclose to the NDA appropriately anything relating to the firm of which the NDA would reasonably expect notice.