customer care
treating our customers fairly
SREI Sahaj E-Village Limited aims to treat its customers fairly by managing client expectations: agreeing to realistic delivery timelines, regular communication and adhering to the Business principles below.
1. Integrity
A firm must conduct its business with
integrity.
2. Skill, care & diligence
A firm must conduct its
business with due skill, care and diligence.
3. Managment & control
A firm must take reasonable
care to organise and control its affairs responsibly and effectively, with
adequate risk managment systems.
4. Financial prudence
A firm must maintain adequate
financial resources.
5. Market conduct
A firm must observe proper standards to
market conduct.
6. Customers' interests
A firm must pay due regard to the
interests of its customers and treat them fairly.
7. Communication with clients
A firm must pay due regard
to the information needs of its clients, and communicate information to them in
a way which is clear, fair and not misleading.
8. Conflicts of interest
A firm must manage conflicts of
interest fairly, both between itself and its customers and between a customer
and another client.
9. Customers' relationships of trust
A firm must take
reasonable care to ensure the suitability of its advice and discretionary
decisions for any customer who is entitled to rely upon its judgment.
10. Clients' assets
A firm must arrange adequate
protection for clients' assets when it is responsible for them.
11. Relations with regulators
A firm must deal with its
regulators in an open and co-operative way, and must disclose to the NDA
appropriately anything relating to the firm of which the NDA would reasonably
expect notice.